Behaviour, not a score
Auli reads actual engagement movement and explains what changed for each account.
Volume separated from efficiency, every period
For customer success
Spot the drift before renewal.
Surface the accounts whose engagement and usage signals turned — early enough to do something about it, and with the evidence to make the conversation concrete.
Executive briefing · customer successtoday
- Four accounts show a sustained engagement drop; two renew within 60 days.
- Acme's usage is up 34% month over month — an expansion conversation is warranted.
- Support-to-usage ratio worsened for three mid-market accounts.
Every figure cites its source, account and date range.
What gets in the way
The daily friction this removes.
01
Churn shows up in the renewal call, not in a report.
02
Health scores are static fields nobody trusts.
03
Account context lives in five systems and one person's memory.
How it works for you
Your sources in. Your decisions out.
Auli
Drift signals
Accounts whose behaviour changed, ranked by revenue at risk.
Renewal context
The full engagement story before you pick up the phone.
Drift signals
Accounts whose behaviour changed, ranked by revenue at risk.
Renewal context
The full engagement story before you pick up the phone.
Drift signals
Accounts whose behaviour changed, ranked by revenue at risk.
Renewal context
The full engagement story before you pick up the phone.
Expansion cues
Accounts leaning in, flagged while the moment is live.
Built for customer success
The capabilities that matter to this role.
Risk, ranked
Sorted by revenue exposure so the biggest problems surface first.
Expansion signals
Rising usage and repeat engagement flagged as opportunity, not noise.
Prepared in a minute
Ask for an account's story and get a cited summary before the call starts.
PDF + CSV · commentary written for you
Ask Auli
Questions this role asks every week.
- Which accounts changed behaviour in the last 30 days?
- What is the story on this account before my call?
- Where is expansion demand showing up right now?
Outcomes
- 60 days
- earlier risk detection
- +9 pt
- gross retention improvement
- 2 min
- to full account context
“We now walk into renewals already knowing what changed and when it started.”
What teams say
Reviewed by the people who own the number.
Verified review · G2
“We stopped arguing about which system was right and started making the call in the same meeting. The daily briefing is the first thing I read.”
Elif Karaca
VP Growth · NORTHBEAM
Spot the drift before renewal.
Connect your first source and get the customer success view in under two minutes. Free to start, no credit card.