This Refund Policy applies to paid subscriptions to Auli (the "Service") sold by Vizio AI Yazılım ve Danışmanlık A.Ş., established in Istanbul, Turkey. It explains when and how you can request a refund for a paid subscription.
1. 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on paid subscriptions. If you are not satisfied with your purchase, you may request a full refund of the initial charge within 30 days of the original order date, and we will approve the refund.
2. Renewal Charges
Subscription renewals (monthly or annual) are also eligible for a refund if requested within 30 days of the renewal date. If you do not wish to renew, you may cancel at any time from the billing area of the Service or through the Paddle customer portal; cancellation stops future renewals and keeps access until the end of the current billing period.
3. How to Request a Refund
Refunds are processed by our payments provider, Paddle.com Market Limited ("Paddle"), which is the Merchant of Record for our subscriptions. You can request a refund in either of the following ways:
- Visit paddle.net and enter the email address you used at checkout to look up your order and open a refund request.
- Email us at billing@vizio.ai with the email address and order details, and we will submit the refund on your behalf.
Refunds are returned to the original payment method. Depending on your bank or card issuer, it may take several business days for the refund to appear on your statement.
4. Exceptions
We may decline refund requests where there is clear evidence of fraud, abuse of the refund policy (for example repeated purchase-and-refund cycles), or violation of our Terms of Service. Charges older than 30 days are outside the money-back guarantee, but you may still contact us and we will consider requests on a case-by-case basis.
5. Chargebacks
If you believe a charge is incorrect, please contact us or Paddle first — most issues can be resolved quickly without filing a chargeback with your bank.
6. Contact
Vizio AI Yazılım ve Danışmanlık A.Ş.
Istanbul, Turkey
Billing questions: billing@vizio.ai
General contact: vizio@vizio.ai