Vizio AI Yazılım ve Danışmanlık A.Ş. ("Auli", "we", "us", "our") respects your privacy and is committed to protecting the personal information of users who access Auli (the "Service"), our multi-tenant analytics and AI chatbot platform available at growth.vizio.ai.
This Privacy Notice explains how Vizio AI Yazılım ve Danışmanlık A.Ş., as data controller established in Istanbul, Turkey, collects, uses, stores, shares, and protects personal information provided through the Service, including information used for authentication, team management, third-party marketing-data integrations, and subscription billing.
1. Who We Are
The Service is operated by Vizio AI Yazılım ve Danışmanlık A.Ş., established in Istanbul, Turkey. If you have any questions about this notice or want to exercise your privacy rights, contact us at privacy@vizio.ai.
2. Information We Collect
We may collect the following categories of personal information:
- Account identifiers: name, email address, password hash, avatar image
- Contact and address details you add to your profile
- Phone number and one-time verification codes for SMS-based login
- Team and workspace data: team name, logo, role, invitation status, and membership records
- Integration credentials and tokens for third-party platforms you connect (for example Google Analytics, Google Ads, LinkedIn Ads, LinkedIn analytics, Meta Ads)
- Marketing performance data returned by those integrations (metrics, dimensions, account IDs)
- Content you or your team submit to dashboards and to the AI chatbot, including prompts and files
- Billing information required to process paid subscriptions, handled by our payments provider (see Section 5)
- Technical information: browser type, device information, IP address, timestamps, and audit logs of actions taken in the Service
3. How We Use Your Information
We use your information to:
- Provide, operate, and secure the Service
- Authenticate users and protect account and team security
- Send one-time login verification codes by SMS or email
- Retrieve, display, and analyze marketing performance data from integrations you connect
- Generate dashboards, reports, and AI chatbot responses on your behalf
- Manage team invitations, memberships, roles, and notification preferences
- Process subscriptions, invoices, tax, and payment status
- Provide customer support and communicate with authorized team contacts
- Detect, investigate, and prevent fraud, abuse, and violations of our Terms of Service
- Comply with applicable legal, contractual, or regulatory obligations
Legal bases include: performance of a contract with you or your team, our legitimate interests in operating and securing the Service, your consent (for example SMS opt-in), and compliance with legal obligations.
4. SMS Messaging and Mobile Information
If you provide your mobile phone number and opt in to receive SMS messages, Auli may send you service-related text messages, including login verification codes and account access notifications.
Message frequency varies based on login activity and account usage. Message and data rates may apply. You may opt out at any time by replying STOP, or request help by replying HELP.
Mobile phone numbers and SMS opt-in consent are used only to provide service-related SMS messages. Auli does not sell, rent, share, or disclose mobile phone numbers, SMS opt-in data, or SMS consent information to third parties or affiliates for marketing, promotional, or lead-generation purposes.
5. Payments and Merchant of Record
Paid subscriptions are sold and billed through our reseller, Paddle.com Market Limited ("Paddle"). Paddle is the Merchant of Record for all our orders. Paddle handles order processing, payment methods, invoicing, tax collection, refunds, chargebacks, and billing-related customer support.
When you purchase a subscription, billing details such as your name, billing address, tax identifiers, and payment card or wallet information are collected and processed by Paddle in accordance with Paddle's Buyer Terms and Paddle's Privacy Notice. Auli receives from Paddle only the transactional information needed to activate and manage your subscription (for example subscription status, plan, renewal dates, and a Paddle customer identifier).
6. Third-Party Integrations You Connect
When you or a teammate connects a third-party platform (such as Google Analytics, Google Ads, Google Search Console, Shopify, LinkedIn Ads, LinkedIn analytics, or Meta Ads), you authorize Auli to access data from that platform on your behalf using tokens issued by the platform.
For Google integrations, Auli uses OAuth access only to retrieve the Google Analytics properties, Google Ads accounts, and Search Console sites you authorize. We use the returned metrics and dimensions solely to provide dashboards, reports, exports, and Auli Chat answers inside your workspace. We do not sell Google user data, do not use it for advertising, and do not share it outside your workspace except with processors needed to provide the Service. You may disconnect an integration at any time from team settings, which revokes further access.
7. AI Chatbot and Automated Processing
The Service includes an AI chatbot that generates responses based on prompts you submit and data available from your connected integrations and dashboards. Prompts and integration data are sent to AI model providers acting as our subprocessors solely to generate responses. Providers are contractually restricted from using this content to train their models.
AI-generated output may be inaccurate, incomplete, or out of date. Do not rely on it for regulated professional advice without independent review. See Section 7 of our Terms of Service for acceptable use of the chatbot.
8. How We Share Information
We share limited information with categories of recipients acting as service providers or subprocessors, including:
- Hosting, database, and file storage providers
- Authentication, SMS delivery, and email delivery providers
- AI model providers used to generate chatbot responses
- Paddle, as Merchant of Record for subscription sales and billing
- Analytics, error monitoring, and security providers
- Professional advisers such as legal and accounting counsel
- Government authorities, regulators, or other parties where required by law
We do not sell personal information.
9. Data Security
We use reasonable administrative, technical, and organizational safeguards to protect personal information, including encryption in transit, access controls, role-based permissions, tenant isolation through row-level security, and audit logging.
However, no online system can be guaranteed to be completely secure. You are responsible for keeping your login credentials and verification codes confidential.
10. Data Retention
We retain personal information for as long as necessary to provide the Service, support your team, comply with legal or contractual obligations, resolve disputes, and maintain business records. When no longer needed, information is deleted or anonymized.
You may request deletion of your account and associated personal information by contacting privacy@vizio.ai. Certain records may be retained to meet legal, tax, or accounting obligations.
11. Your Rights
Depending on your location, you may have rights to access, rectify, erase, restrict, or object to processing of your personal information; to data portability; to withdraw consent; and to lodge a complaint with your local supervisory authority. To exercise these rights, contact us at privacy@vizio.ai. We aim to respond within one month.
12. International Transfers
Auli may process information in countries where Auli, its affiliates, or its service providers operate. Where personal information is transferred out of the UK or EEA, we rely on appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.
13. Cookies
The Service uses cookies and similar technologies that are strictly necessary to authenticate your session and remember basic preferences. We may also use limited analytics cookies to understand how the Service is used and to improve reliability. You can manage cookies through your browser settings; disabling strictly necessary cookies may prevent parts of the Service from working.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date. Material changes will be communicated through the Service or by email where appropriate.
15. Contact Us
Vizio AI Yazılım ve Danışmanlık A.Ş.
Istanbul, Turkey
Email: privacy@vizio.ai
Website: https://www.vizio.ai